WE ARE HERE TO HELP
Zanpico support
Questions about your account, catches, synchronisation or subscription? Contact us and include your device and the problem you encountered.
Contact support
Email contact@decadeus.com. To help us respond, include your device model, operating-system version, Zanpico version and the steps that trigger the problem.
Quick help
Account and login
Check that you use the same Apple or Google account on every device. Your data is linked to that account.
Synchronisation
Check your internet connection, then close and reopen the app. A photo may take a little longer to synchronise.
Subscription
Use “Restore purchases” in your profile if a Passion or Expert plan is not recognised on a new device.
Location and photos
You can change Zanpico permissions in your device settings. These permissions remain optional.
Account and personal data
To delete your account and associated data, see Delete account. For an access, correction or privacy request, use the same support address.