YOUR DATA, YOUR CHOICE
Delete account
Users can delete their Zanpico account and associated data directly in the app or submit a request through the web.
From the app
- 1Open your profile
Go to “My profile”, then “Account and privacy”.
- 2Select “Delete my account”
The app explains the consequences and affected data.
- 3Confirm your identity
You may be asked to log in again or complete a security confirmation.
- 4Confirm deletion
The request is recorded and confirmation is displayed or sent.
Request through the web
You can submit a request without reinstalling the app. To protect the account against fraudulent requests, the publisher will verify that the requester controls the address linked to the account.
Email contact@decadeus.com from the address linked to your account, using the subject “Delete my Zanpico account”.
Data deleted
Once verified, deletion covers the account, profile, catches, photos, saved lures, places, preferences and other personal data directly associated with the account.
Information strictly required to meet a legal obligation, prove a transaction or defend a legal right may be retained separately for the required period, then deleted or anonymised.
Time limit and backups
Active data is scheduled for deletion within 30 days after verification. Residual copies may remain in isolated security backups until overwritten, no later than 90 days, and will not be restored to production unless required for secure recovery.
Apple or Google subscription
Deleting a Zanpico account does not automatically cancel a subscription billed by the App Store or Google Play. Before deletion, users should check and, if desired, cancel renewal from the store’s Subscriptions section.
Alternative: delete selected data only
Where the feature is available, a catch, photo, place or lure can be deleted individually without closing the account. Access, correction or portability requests may also be sent to the privacy contact.